Supported housing

What is supported housing?

Supported housing is accommodation provided for people aged 45 plus in self-contained flats with the following benefits to assist an independent life:

  • A Home Support Officer to visit once a month (an additional fee is payable for this service).

  • A 24hr emergency community alarm system in each flat.

  • Night time emergencies dealt with by a local Care Centre.

  • Greater levels of assistance can be provided on a short term basis, for example, if you are ill and need an emergency prescription..

  • Use of communal areas and social activities including those at sheltered accommodation schemes.

If you are interested in residential or nursing home care, please see the Surrey County Council website.

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Who can be considered?

Individuals with a particular medical or social need, age 45 plus.

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Who are the Home Support Officers and what help can they provide?


Home Support Officers provide a support service to tenants of sheltered and supported accommodation from 8am to 7pm, seven days a week. An additional fee is payable for this service. They will:

  • Complete a support plan with individuals as they take up their tenancy, to ensure their independence is maintained. Support plans are reviewed annually or more frequently as required.

  • Check on the health and well being of tenants on a regular basis.

  • Access other services for tenants (e.g. District Nurses, GPs and Social Services Home Care packages).

  • Offer short-term support to tenants who are unwell (e.g. provide a hot drink, prepare a snack meal or collect a prescription).

  • Report repairs where someone needs help to do this.

  • Help in completing forms.

  • Help organise social events at schemes, such as lunches, parties, coffee mornings, quizzes and bingo.

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What services are Home Support Officers not able to provide?

Home Support Officers cannot provide help with the following:

  • Personal care (e.g. help with washing and dressing).

  • Long term assistance, although staff can provide help when people are ill for a short time. Other support, e.g. "Home Care" will be required if more permanent care is required.

  • Lift anyone should they fall.

  • Handle a tenants financial affairs.

  • Administer drugs or medication of any kind.

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Where are the supported housing schemes in Woking?


There are several schemes in Byfleet and Woking including:

  • Bunyard Drive, Sheerwater

  • Shires House, Byfleet

  • Cobbetts Close, Lakeview.

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Can I have family and friends to stay?

Yes, we have a number of en-suite guest rooms at some of our sheltered housing schemes that are available to the friends and relatives of anyone living in one of our supported or sheltered housing schemes.

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Contact us

If you require more information about one of these schemes or would like to apply to register for accommodation, please contact Home Support on:

Also in Housing for older people