Carers Support and Services

Do you look after someone who could not manage without you? Are you looking after a family member, friend or neighbour who could not cope without you because they are ill, frail or have a disability?

If this sounds like you and you are not paid, you are a carer. There are 108,433 carers in Surrey and 6,994 carers in Woking, of which 2,321 are aged over 65 years.

Woking Borough Council is the first district or borough in Surrey to sign up to the Together for Carers principles agreed by our Health and Social Care partners in March 2017. This is important as carers are twice as likely to suffer from ill health as non-carers. More than half of those who provide more substantial care have suffered physical ill health as a result of caring and more than 70% of those caring round the clock have suffered mental ill health at some point.

Woking Borough Council has agreed eight principles:

  1. Support the identification, recognition and registration of carers and young carers.
  2. Carers will have their support needs assessed and will receive an integrated package of support in order to maintain and/or improve their physical and mental health.
  3. Carers will be empowered to make choices about their caring role and access appropriate services and support for them and the person they look after.
  4. Woking Borough Council staff to be aware of the needs of carers and of their value to the community.
  5. Carers will be supported by information sharing (with their consent) between health, social care, carer support organisations and other partners.
  6. Carers will be respected and listened to as expert care partners and will be actively involved in care planning, shared decision making and reviewing services.
  7. The support needs of carers who are more vulnerable or at a key transition point will be identified early.
  8. Young carers will be identified, supported and protected from inappropriate care.

The Council support carers with day to day living and can advise on other services available. These services included the following:

Carer drop in sessions

Informal drop in sessions run by Action for Carers Surrey will take place on 2 July, 6 August, 3 September, 1 October, 5 November and 3 December 2018, 10am to 12noon at the Woking Wellbeing Centre, The Vyne, The Broadway, Knaphill GU21 2SP.

Drop in sessions for Mental Health Carers will take place on 21 June, 16 August and 18 October 2018, 10am to 12noon at Parkview Centre, Blackmore Crescent, Sheerwater GU21 5NZ.

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Parking Permits for Carers

If you are visiting somebody that you care for and they live in an area of Woking Borough with restricted parking, the person you care for may be able to obtain a Residents Carers Parking Permit.

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Woking Carers' Choir

Join like-minded carers with a keen interest in singing, whatever your ability, at the Woking Carers Choir!

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Creative Lunch

Aimed at people with dementia and their carers, Creative Lunch offers two low-impact interactive sessions with a shared lunch in between.

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Carers' Steering Group

A Carers Steering Group has been established with the aim to work collaboratively to improve the support offered to carers who live within the borough of Woking by providing an integrated approach to delivering services.

To achieve this, the steering group will:

  • Audit and review current support offered to Woking Carers
  • Develop and implement a Woking Borough Council Carers Action Plan
  • Promote carer awareness and carer friendly practice within the Council
  • Identify gaps in service provision and make recommendations
  • Support Council employees who are carers.

It is intended that this group is to be inclusive and open to resident carers within the borough of Woking who have an interest in promoting carer awareness and carer friendly practice. If you would like to get involved or find out more information please contact Julie Meme on 01483 743412 or email

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Useful organisations

Carers UK

For help and practical advice.

Action for Carers Surrey

For advice, information, advocacy, training and access to information to support you in a caring role.

Telephone: 0303 040 1234

Text: 07714 075 993


Crossroads Care Surrey Support

Crossroads Care Surrey is a registered charity which has been providing vital respite breaks to unpaid carers in Surrey.